Above Ground Pools Intex Recreation Summer Escapes Heritage Pools Kiddie Pools Pool Parts Filter Pumps Filter Cartridges Solar Covers Solar Heaters Debris Covers Pool Ladders Ground Cloths Above Ground Lights
In-Ground Pool Supplies In-Ground Pumps In-Ground Filters In-Ground Heaters Automatic Cleaners Salt Water Systems Chlorine Feeders Pool & Spa Lighting Controls & Timers Spa Air Blowers
Pool Maintenance Maintenance Kits Pool Vacuums Vacuum Hose Pool Brushes Leaf Rakes & Skimmers Pool Poles Thermometers Chemicals Chemical Test Kits Water Sanitizers
Pool Safety Pool Alarms Safety Signs Safety Rings
Pool Toys and Games Inflatable Slides Mats, Rings & Lounges Islands & Floats Ride-on Toys Pool Boats Beach Balls Snorkels, Masks & Fins Pool Games Swimming Aids Pool Showers Misc Pool Toys Misc Accessories
Outdoor Water Sports Towable Ski Tubes Wakeboarding Kneeboards & Waterskis River Tubes & Lounges Inflatable Boats Islands & Trampolines Beach Boarding
Winter Sports Snow Tubes Snow Discs & Saucers Snow Boogie Sleds Snow Sleds & Toboggans Snow Boards Snow Skis Ice Skates
Toys and Games Water Lawn Toys & Slides Playhut Tents Tailgating Games Frisbees and Flying Discs Kids Hop Balls Kids Outdoor Toys

Warranty, Guarantee and Return Policies

Return policies, warranty information and guarantee information and instructions for swimming pool products, pools, parts and other items sold at Calsplash.

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Calsplash return, exchange, warranty and guarantee policies are as listed below. For assistance, please email or call our customer service department at support@calsplash.com or 1-866-490-0170

Defective Merchandise
Defective merchandise MUST be reported to Cal Splash within 48 hours of receipt of order. Upon contacting our customer service department we will evaluate your claim and if warranted issue a return merchandise authorization number (RMA) or refer you to the manufacturer of the product for warranty replacement or repair. Upon receipt of your authorized return, the merchandise returned will be evaluated by our returns department in order to determine the best course of action which may include but is not limited to, no cost repair of product, replacement of product with product of equal or greater value or full purchase price refund including shipping.

  • All authorized returns must be made within 30 days from date of purchase.
  • Reimbursements for return shipping charges may be issued at our discretion

Warranties:
We reserve the right to forward all warranty issues directly to the product manufacturers or to refer customers to the manufacturers with all or any guarantee, defective merchandise or warranty issues.

Shipping Errors
In the event you feel you have been shipped an order or received products that were shipped in error, you MUST contact us immediately. Upon our determination that a shipping error has occurred, we will issue an RMA and arrange for a reshipment or cross-shipment of your order.

Freight Damage
Freight damage or damage that appears like it may have happened during transit MUST be reported within 24 hours of delivery. Do not open package unless instructed by our customer service staff. We will notify the delivery carrier and initiate return and claim processes and procedures.

Exchanging An Order:
If we determine, agree and authorize an exchange, we will do so for another item of equal value, provided that you pay all shipping costs for both directions incurred during the exchange. If you require an item of greater value, additional charges will apply. Items return for exchange must be unopened and returned in original packaging. All items returned for exchange are subject to inspection and evaluation. Restocking charges and administrative fees may apply in the event the condition of the items that are returned are not as required.

Returns for Refund:
All authorized, inspected and approved returns may subject to a 25% product restocking fee, administrative charges and etc depending on terms of the return. Please note the following:
  • Unauthorized returns will not be processed and may be returned to shipper
  • Unauthorized returns will not be entitled to full refunds or shipping refunds under any circumstances
  • Unauthorized returns may be subject to a 25% administrative fee as well as all applicable restocking charges.

Undeliverable Orders
Refused or undeliverable shipments will be subject to a product minimum restocking fee of 25%, plus incurred shipping costs both ways. A $25 administrative fee may also be warranted.

Order Cancellation
Once an order has been placed, the order cannot be canceled. If the item(s) is on back order and unable to ship, you may cancel the order by calling the customer service department only while the order is still on back order status. Emails will not be accepted as a form of cancellation.

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